Refund policy

At Klementina, we take immense pride in the craftsmanship and quality of our handmade bags. Each piece is thoughtfully designed and carefully crafted to meet the highest standards of luxury. Because we create exclusive, handcrafted pieces, our return and refund policy reflects our commitment to excellence and fairness.

Returns & Exchanges

We understand that investing in a luxury piece is a personal decision and we want you to feel confident in your purchase. If, for any reason, you are not fully satisfied with your order, we offer a hassle-free return or exchange policy under the following conditions:

✔ Eligibility for Returns:

• Items must be unused, unworn, and in their original condition.

• Returns must be initiated within 14 days of receiving your order.

• Custom-made or personalized items are final sale and cannot be returned or exchanged.

✔ How to Initiate a Return:

1. Contact our team at klementinastore@gmail.com with your order number and reason for return.

2. We will provide return instructions.

3. Once your return is received and inspected, we will issue a refund, exchange, or store credit based on your preference.

✔ Exchanges:

• If you wish to exchange an item, we will process the exchange once the original item is returned and approved.

Refunds

✔ Refund Process:

• Refunds are issued to the original payment method and processed within 5-7 business days after we receive your return.

• If the original payment method is unavailable, we will issue a store credit of equal value.

✔ Refund Eligibility:

• Only items in pristine, unused condition qualify for a full refund.

• Shipping fees and duties (if applicable) are non-refundable.

Need Assistance?

We’re here to ensure your experience with Klementina is exceptional. For any questions or assistance, please reach out to our team at klementinastore@gmail.com

Klementina – Timeless Craftsmanship, Refined Elegance.